How to keep client content from delaying design projects

How to keep client content from delaying design projects

I like to think I’ve got my client’s back. It’s a mantra of mine. I find myself saying it in consults and strategy sessions. It’s something I want my clients to feel. I can see through to the end of the process… even when they can’t. I can see the beautiful result… even when they…

So, you want to collaborate with a copywriter…

So, you want to collaborate with a copywriter…

You’re tired of waiting for content that never arrives. You’re fed up with editing the copy your client finally delivers in an attempt to whittle thousands of words down to the right amount of content for your design. And you’re sick of the scope creep that happens whenever you start working with client generated copy….

How I schedule a client web project

How I schedule a client web project

I want to start out by saying, in 25 years I have yet to perfect this. What I have learned is to give myself grace and margin. Before I get into how I schedule a client project, I want to talk about some of the things that can disrupt it. You have to decide if…

My “ideal” work day (a flexible schedule that allows creativity to thrive)

My “ideal” work day (a flexible schedule that allows creativity to thrive)

In the last year or so, I’ve seen several excel charts mapping out the perfect “productive” week. My first thought is “these people must not have kids”. That might be true, but my “that could never work for me” reaction isn’t about kids, it’s my creative brain reacting to restriction. I’m one of those people…

Q&A How to schedule and keep design projects on track

Q&A How to schedule and keep design projects on track

Q: Do you have any tips around scheduling clients work and getting them to respond with content in the designated timeframe? I do! Keeping clients on track is one of the trickiest parts of the process (I think). It’s easy to think because our clients own businesses or are familiar with the web in general,…

How to lead clients even when it’s not your superpower

How to lead clients even when it’s not your superpower

I think I give the impression that I’m more put together than I really am. I have my “client process” to thank for that. Seriously. I initially rejected the idea of creating a documented process when it was introduced to me in a business class several years ago. Up to that point I had been…

Brand your design business to truly connect with clients

Brand your design business to truly connect with clients

It took me a couple years to realize, that as a designer, my business brand is not solely about me. It’s about the piece of me that is relevant to them – my clients. When I look at my current brand, it’s undoubtedly my style, it’s not all about me. My brand is focused on…

How to structure an effective initial consult call

How to structure an effective initial consult call

Initial consult calls are an opportunity to talk candidly with a potential client. These are not be confused with already-committed-to-the-project strategy calls. In my scheduler I actually call them a “Let’s Talk” call. This tends to remove the pressure to perform or land the job (you still want to put your best foot forward). My…

Streamline your inquiry process and say yes to portfolio-worthy projects that grow your business

Streamline your inquiry process and say yes to portfolio-worthy projects that grow your business

You see it in the movies all the time. Only the cool people get into the fancy club. Think for a moment that your clients are the people in that line, and they want to join your design club. Who do you let behind the red rope? More importantly, where in the process should your…